Our head line is, of course, from Steve Jobs, whose company Apple rates as one of the top companies for great customer service.
Customer Service is one of the most important parts of any business success and here’s a few reasons why.
• People will share their experience with their friends and on social media.
• Customer service will make the difference between a sale and a “forget it”.
• People will pay more for good customer service.
If customers choose to do business with you over your competitors, they have every reason to expect their needs to be met with professionalism and in a timely personable manner. To retain your current customers and attract more, offer the very best customer service and dominate the competition.
Look who achieved the first 5 top spots in 2015:
Amazon. The company has earned a reputation for prioritizing innovation and customer satisfaction over profits.
Chick-fil-A. My first experience at this fast-food chain blew me away! The lines were down the street on a normal work day and at 11.30 a.m. and a guy still brought our order to our car as we had kids in it – that was service.
Apple. We knew that.
Marriott. Motto – “Take care of associates and they will take care of the customers.”